Effective Date: August 28, 2026
Express One Industries, doing business as Proactive Energy Solutions (“Proactive Energy Solutions,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy applies to information collected through our website, forms, communications, solar and battery inquiries, referral submissions, appointments, and related services.
1. Information We May Collect
- Name, email address, telephone number, mailing address, and property address.
- Solar, battery-storage, roofing, electrical, utility, and energy-use information.
- Utility provider, electric bill information, consumption history, and uploaded documents.
- Property characteristics, roof information, HOA information, home type, and project notes.
- Appointment preferences, project goals, timelines, and product interests.
- Communications with our team by telephone, email, text message, or online form.
- Technical information such as IP address, browser, device type, referring page, and pages visited.
2. How We Collect Information
Information may be collected directly from homeowners, customers, referral partners, website visitors, sales representatives, online forms, scheduling tools, our CRM, utilities, contractors, manufacturers, financing providers, or other parties involved in evaluating or administering a requested project.
3. How We Use Information
- Respond to solar and battery-storage inquiries.
- Prepare proposals and evaluate project feasibility.
- Schedule consultations, site surveys, and appointments.
- Coordinate engineering, permitting, installation, inspection, and utility interconnection.
- Provide customer service and project-status updates.
- Maintain customer, prospect, and referral records.
- Send authorized email or text communications.
- Improve our website, forms, services, and business processes.
- Protect against fraud, misuse, or security threats.
- Comply with applicable laws and recordkeeping obligations.
4. Text Messages and Email
If you provide or authorize a mobile telephone number, we may send service-related text messages concerning an inquiry, appointment, project status, or requested service when appropriate consent has been provided.
Message frequency varies. Message and data rates may apply. Reply STOP to applicable messages to opt out or HELP for assistance.
Marketing or promotional communications may be subject to separate consent requirements. You may unsubscribe from marketing email using the unsubscribe method included in the message.
5. How Information May Be Shared
Information may be shared when reasonably necessary with:
- Solar, electrical, roofing, or battery contractors.
- Equipment manufacturers and service providers.
- Utilities and governmental permitting or inspection authorities.
- Financing providers when financing is requested.
- CRM, communications, hosting, security, scheduling, and technology providers.
- Attorneys, accountants, insurers, and professional advisers.
- Government or law-enforcement authorities when required by law.
6. Referral Information
Referral partners should submit homeowner information only when they have permission to provide that information to Proactive Energy Solutions. A referral submission does not automatically authorize unrelated promotional messaging.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support security, form functionality, preferences, analytics, website performance, and related operations. See our Cookie Policy for additional information.
8. Data Retention
We retain information for as long as reasonably necessary for customer service, project administration, contractual obligations, compliance, security, recordkeeping, or dispute resolution.
9. Data Security
We use reasonable administrative, organizational, and technical safeguards intended to protect personal information. No electronic system or internet transmission can be guaranteed completely secure.
10. California Privacy Rights
California residents may have rights under applicable law relating to access, correction, deletion, limitation of certain uses, or opting out of certain sharing or sales of personal information.
Applicable requests may be submitted using the contact information below. We may need to verify identity before completing certain requests.
11. Children
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly seek personal information from children under 13.
12. Third-Party Services
Our website may link to or use services operated by manufacturers, lenders, utilities, software platforms, scheduling services, and other third parties. Their privacy practices are governed by their own policies.
13. Changes to This Policy
We may update this Privacy Policy as our services, practices, technology, or legal requirements change. The effective date above will reflect the current version.
14. Contact Us
Express One Industries dba Proactive Energy Solutions
309 Concord Avenue
Fullerton, California 92831
United States