Effective Date: August 28, 2026
1. Types of Messages
- Responses to solar or battery-storage inquiries.
- Appointment confirmations and reminders.
- Site-survey scheduling.
- Project-status updates.
- Permitting, installation, inspection, and utility updates.
- Requests for documents or project information.
- Customer-service and support communications.
- Marketing messages where appropriate consent has separately been obtained.
2. Non-Marketing Project Messages
A homeowner may authorize Proactive Energy Solutions to send non-marketing messages reasonably related to an inquiry or active project.
3. Marketing Messages
Marketing or promotional text messages may be sent only when the appropriate consent for those communications has been obtained. Marketing consent is separate from permission to receive project-related messages.
4. Message Frequency
Message frequency varies depending on inquiry activity, appointments, project status, customer-support needs, and communication preferences.
5. Message and Data Rates
Message and data rates may apply according to your carrier and mobile service plan.
6. Opting Out
Reply STOP to applicable text messages to opt out. Reasonable requests to stop messages will also be honored.
7. HELP
Reply HELP for assistance where supported, or contact Proactive Energy Solutions through our Contact Us page.
8. Opting Out Does Not Cancel a Project
Stopping SMS communications does not automatically cancel a solar, battery-storage, or other project. We may continue communicating through other appropriate channels.
9. Automated Messaging
Some communications may be sent through automated CRM or messaging technology. Where required, appropriate consent will be obtained.
10. Consent Records
We may maintain records of consent, form submissions, opt-outs, message activity, telephone numbers, dates, and communication preferences.
11. Privacy
Personal information used for SMS communications is handled according to our Privacy Policy.
12. Changes
We may update these SMS Terms to reflect changes in our communications, technology, services, or applicable requirements.
13. Contact
Express One Industries dba Proactive Energy Solutions
309 Concord Avenue
Fullerton, California 92831
United States